Director of Operations

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role:

We are seeking an experienced Director of Operations to oversee a key client account. This role is pivotal in enhancing operational efficiencies, supporting team development, and driving process improvements. The ideal candidate will be a proactive problem-solver and a champion of our company and client’s culture, engaging directly with leadership and our frontline operational team.

As a Director of Operations, you’re skilled with and passionate about:

1. Account Operations Management:
   • Drive operational excellence by managing all aspects of account operations, including team communication, process development and documentation, and continuous improvement.
   • Develop and implement training programs to elevate team performance and service delivery.
   • Facilitate clear and consistent communication within the team and with the client.
2. Team Development and Support:
   • Support and mentor a team of leaders across various verticals, fostering collaboration and promoting cross-functional success.
   • Implement and monitor accountability measures across the account team to ensure consistency and efficiency.
   • Engage in hands-on problem-solving to address team challenges, creating and maintaining essential resources such as email templates, one-pagers, and procedural documents to streamline workflows.
   • Partner with team leaders on people management strategies, including performance reviews, professional development, and team-building initiatives.
3. Client Collaboration and Operational Success:
   • Collaborate closely with the client to create, monitor and achieve agreed-upon KPIs and SLAs, consistently evaluating progress and areas for improvement.
   • Assess and modernize client processes, ensuring they align with industry best practices.
   • Collaborate with team technology strategist to optimize event systems to create efficient workflows
   • Ensure comprehensive documentation of all procedures and processes to enhance accountability and efficiency.
   • Collaborate with team business analyst to oversee and manage resource model in alignment with client needs and to optimize team productivity.
4. Culture Champion:
   • Promote a positive and inclusive team culture, encouraging collaboration and innovation.
   • Lead by example by actively participating in operational tasks alongside the frontline team.

You might also have:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in operations management, preferably within the meetings and events industry.
• Experience with developing and managing strategic meetings management programs.
• Strong leadership skills with a track record of developing teams and fostering a positive workplace culture.
• Knowledge of event technologies such as Cvent, Momentus and more
• Excellent problem-solving abilities and a proactive approach to improving processes.
• Outstanding communication skills, both written and verbal.
• Ability to thrive in a fast-paced, dynamic environment.

You should know:

• This role is hybrid, with the primary expectation of being on-site at the client’s headquarters in Beaverton, OR, 3-4 days per week
• Our standard working hours are 8:30 AM -5:30 PM, Monday through Friday

How to apply:

Click ‘Apply Now’ to be considered.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director of Operations  is between $60,000 - $105,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

#LI-LZ1
#LI-KW

#LI-Onsite