Event Operations Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

BCD Meetings & Events: Event Operations Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. In the UK we have a team of around 430 located across four BCD offices, client office or are remote based.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers and check some of the work we do on our YouTube channel https://www.youtube.com/c/BCDME

About the role:

We are looking for a London based outgoing Regional Operational Manager to join our dynamic team and work alongside our client, Apple! In this client facing role, you will act as the direct manager of a team of event planning professionals. You will collaborate with direct reports, colleagues and clients to ensure our account team is exceeding expectations in operational excellence.  This is a very high touch role which demands precision whilst be comfortable with ambiguity. You’ll be the leader every person hopes to have by mentoring and supporting your team, and the leader every client wants to work with.  

Sound like you? Read on!

As a Regional Operations Manager, you will:

• Business Owner for Region, Regional Resources, Regional SOPs and SLAs
• Leads Regional Operations-Innovate and lead operational efficiencies and strategies for the team
• Owns Regional Partnerships with Preferred Partners and Travel Partners
• Collaborate with Training team for Training and Development of direct reports
• Owns regional Recruitment and Onboarding Process
• Owns all elements of Team Management, Moral and Administration
• Facilititates Meetings & Program Management including meeting assignments, budget review and forcasting for events
• Be the face of the department in region, connect regularly with business units to provide updates and education
• Aligns with Apple leadership and BCD Leadership regularly to drive strategy
• Supports interdepartmental projects and initiatives

You’re good at:

• Leading a team, including virtual people management
• Building relationships and collaboration and communicating at all levels, with people from different backgrounds
• Seeing around corners, being preparered for every eventuality and a creative problem solver
• Working in high touch, fast paced/ short lead time enviroment
• Interpreting data and provding recommendations for service improvement
• Collaborating on work tasks
• Delivering excellent customer service

You might also have:

• Experience of Apple suite of applications and products
• Knowledge of Cvent and/or Evedpay, or an acumen for new technology
• Proven experience in leading global event strategies
• A degree in Hospitality or related program

You should know:

• This is a hybrid role that requires a minimum of 2 days minimum in our Apple Client office in London.
• Our standard working hours are 9:00 – 17:30 with an hour break
• You must have the right to work in the UK
• You must have the ability and want to travel in the UK and Overseas

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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