Business Title

Sports & Event Ticketing Project Manager

Reports to

Team Manager, Sports & Event

Date Revised

November 2025

Job Summary

The Sports & Event Ticketing Manager is primarily responsible for sourcing of corporate hospitality, group and individual event tickets, administrative support and maintaining the Sports & Event Ticketing Management (SETM) database whilst adhering to the BCD M&E and Bank of America processes, policies, procedures and standards.

The Sports & Event Ticketing Manager reports to the Team Manager, Sports & Event and assists as necessary with other projects and tasks, including but not limited to the below.

Accountabilities

SETM Specific

• • • • Sourcing of corporate hospitality, group and individual event tickets (with & without corporate hospitality packages)
      • Fulfil all ticketing requests and update SETM data files as necessary.
      • Maintain data up to date for Quarterly audits.
      • Manage company owned assets and ensure ongoing & timely communications
      • Utilise preferred suppliers for quality of service and maximum pricing advantage
• Maintain positive supplier relationships
  • • • Lead & own Ticket distribution including secure & traceable shipment
      • Manage any Lost/replacement ticket issues
      • Manage payment of suppliers and ensure correct cost centre allocations
      • Maintain accurate venue information and documentation
      • Support the Team Manager, Sport & Events with budgets and reporting as necessary
      • Manage Monthly SETM Pcard financial reconciliation process
      • Create Stakeholder Engagement opportunities and build positive customer relationships
      • Support the Bank’s Global program goals, including the roll out of SETM TicketOS platform
      • Own and distribute SETM Newsletter to the business

General

• • • • Support Team Manager, Sport & Events and Account Director on designated projects.
      • Ensure accuracy of all programme-associated and client facing documents.
      • Ensure correct and appropriate data entry in Master documents
      • Anticipate and manage change.

• Responsible for compliance with client SOPs and industry guidelines.
• Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and team mates
• Adhere to all deadlines and turnaround times
• Support the Sports & Social programme, including pre event and onsite event execution
• Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Key Competencies

Communication

• Professional communication skills and able to work with all levels within an organization
• Able to establish, develop and maintain long-term positive client and supplier relationships
• Able to work in an international environment with multi-cultural clients, colleagues and suppliers

• Able to work as a team player

Planning/organizing

• Effective organisational and time management skills including multi-tasking and prioritizing
• Excellent attention to detail

General approach to the role

• Act as ambassador for both BCD M&E and Bank of America at all times

• Capable of thinking innovatively, strategically and conceptually

• Ability to work independently and as part of a wider/virtual team
• Positive attitude
• Problem solving skills

Qualifications

• University degree preferred.

Knowledge/Experience

• Previous experience working in a Corporate Hospitality environment is desirable
• Proficiency in Microsoft Office applications.
• Able to travel as required.
• UK driver’s licence.

I have studied and agreed the content of this Job Description above and accept this document as a true and accurate description of the role of Sports & Event Ticketing Manager.  I understand that changes may be made to this Job Description in line with business needs.

Signed:                                                                           

Date: