Solutions Implementation Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role

Join our dynamic team in a technology and client-focused role where you'll drive the successful introduction and implementation of innovative event solutions! You will be the linchpin between our clients and our project teams, ensuring seamless integration that delights and inspires. If you have a knack for project management and an eye for emerging tech trends, this could be your perfect opportunity!

Ready to leap into an exciting new chapter of your career? Apply now!

As a Solutions Implementation Manager, you will:

• Manage the successful introduction, integration, and implementation of technologies and event solutions to new and existing clients
• Ensure seamless data flow through effective management of suppliers and technologies.
• Working knowledge and understanding of platform integrations, including REST API and Webhooks
• Ensure that project/solution delivery from sale through to delivery team is successful leading to high client satisfaction
• Serve as the primary point of contact for clients throughout the implementation process, maintaining clear and consistent communication with clients, providing updates and addressing concerns.
• Create and maintain comprehensive project documentation, plans, and reports.
• Collaborate with the sales team to gather and understand client requirements. 
• Provide technical expertise and insights during client meetings and presentations.

You're Good At:

• Building strong stakeholder relationships and delivering exceptional client communication.
• Navigating delegate management systems, CRM platforms, and event management software with ease.
• Staying ahead of the curve with your knowledge of emerging technologies in the meetings and events industry.
• Harnessing your Cvent expertise and understanding of risk management.
• Demonstrating strong analytical skills and a logical approach to problem-solving.

You Might Also Have:

• Experience in a similar technology or project management role.
• A technical or business degree, or equivalent experience in a tech environment.
• Excitement for worldwide travel as required.
• Relevant certifications in industry technologies or methodologies.
• A talent for managing multiple projects and meeting deadlines while maintaining a diplomatic approach in communication.

Our Benefits for this role:

• Life Assurance x2 your annual salary
• 25 days holiday plus bank holidays
• Private healthcare
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts 
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You should know:

• This is a hybrid role that requires 2 day a week in our Fleet UK office
• Our standard working hours are 9:00am - 5:30pm with an hour break
• You must have the ability to travel within the UK and overseas
• You must also have the right to work within the UK

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

#LI-MB1

#LI-EM1

#LI-LZ1
#LI-KW1
#LI-Remote

#LI-Hybrid

#LI-Onsite