Event Project Manager, Delegate Management - 12 Month FTC

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role:

We are looking for an Event Project Manager, Delegate Management to join our team for 12 months. This is a client-facing role responsible for delivering operational excellence across multiple delegate management and event projects in the UK and overseas. Reporting to the Operations Director, you will ensure every project is delivered in line with client expectations, agreed budgets, quality standards and operational frameworks.

You will act as a senior operational contact for clients, supporting project delivery teams, managing risk and liability, and ensuring financial reporting and systems accuracy. You will also play an important role in identifying opportunities for growth within assigned client accounts.

Sound like you? Read on!

As an Event Project Manager, you will:

• Lead the operational delivery of delegate management projects for multiple clients, ensuring delivery is on time, on budget and aligned to agreed scope and contractual obligations
• Build and manage strong client relationships, acting as a senior escalation point and trusted operational contact throughout the project lifecycle
• Oversee budgets, financial tracking, reporting, commission reconciliation and system accuracy, ensuring commercial performance is closely monitored
• Manage project resources and support the development, motivation and performance of team members to maintain a high-performing delivery team
• Drive best practice, process improvement, compliance and documentation across all assigned projects, ensuring client SLAs, data privacy and contractual requirements are met

You’re good at:

• Building strong client relationships and confidently leading client conversations, meetings and escalations
• Managing multiple projects, priorities and deadlines in a fast-paced environment
• Working with budgets, forecasts and financial reporting with a high level of accuracy
• Leading teams across remote and office-based environments, while keeping people engaged and accountable
• Staying calm under pressure, making sound decisions quickly and adapting to changing client and project needs

You might also have:

• Knowledge of hotel contracting, rooming processes, housing management or event technology platforms
• Experience of working with BCD M&E products and services or within a meetings and events agency environment

You should know:

• This is a 12 month fixed term contract
• This is a hybrid role that requires 2 days a week in the BCD Fleet office
• Our standard working hours are 09.00 - 17.30 with an hour break
• You must have the right to work in the UK
• You must have the ability and want to travel in the UK and Overseas

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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