Event Manager

Event Manager
Singapore

The Event Manager is responsible for the development, planning and overall operational and execution of meetings, conferences, incentive travel programs and/or special events. The Event Manager works on a variety of projects simultaneously and serves as the day-to-day planning contact for each respective department. The Event Manager is responsible for the day to day internal contact and project planning functions, as well as overseeing such elements as website development, attendee management, budget management and final program billing. The Event Manager is also responsible for the account management requirements, serving as the key operations and account point of contact for the success metrics, account retention, and management of the assigned global client accounts.

Your responsibilities

• Overall responsible and accountable for relationship and meeting expectations with key stakeholders and product delivery (operations)
• Provide tactical operational input that supports team development, retention and growth
• Ability to work effectively and efficiently with internal key support teams, local leaders and external client teams in order to effectively accomplish goals and initiatives that benefit the client and BCD
• Establish and maintain relationships within BCD stakeholders (owned, partners and affiliates) to achieve results for client
• Owner of overall service delivery strategy
• Participate and support program owner on policy implementation and communication to the stakeholders, including budgets, SLAs, etc., as applicable
• Work with customers/clients to develop, coordinate and implement their meetings and events.
• Develop and conduct site inspections as required and follow up with site inspection notes, revised estimated budget, program itinerary and program timeline.
• Utilize and leverage on preferred hotel agreements when negotiating hotel contracts. Recommend and utilize approved Destination Management Companies (DMC).
• Conduct internal pre-program briefings and post-program debriefings, including briefing and debriefings.
• Manage day-to-day internal program budgets, present to Manager and Event owner for review and approval prior to sending to client.
• Work to increase program profitability over original priced program received at pre-sale turnover.
• Facilitate the creative direction and fulfillment of program related participant and host communications materials, including, but not limited to save the dates, registration announcements, room gifts, pre-trip and onsite materials, including program signage and participant name badges.
• Facilitate and oversee program data management process, data integrity and reporting. Ensure data reconciliation is complete and accurate.
• Source destination, air, hotel and venue options that meet the goals and objectives of the departments.
• Track and manage air, hotel and vendor attrition, cancellation, and deposit schedules.
• Negotiate hotel, air and venue contracts; Track and report hotel room nights and spend.
• Negotiate and purchase ground transportation, entertainment, and décor elements via preferred Destination Management Companies and/or direct vendors.
• Prepare program related Payment Request Forms for suppliers and Invoice Request Forms for invoicing.
• Reconcile all final billing on-site prior to final billing being sent to Finance and ensure final billing timeline is met
• Ensure the timely payment of all supplier/vendor bills and oversee the invoice payment of deposits to ensure payments are received on time.
• Ensure on-going survey evaluations are conducted, analyze data, and implement continuous improvement processes.
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.

We’re looking for you if your profile matches the following:

• Diploma or Degree in Event Management or equivalent
• Minimum of 5 years’ experience in planning meetings, incentives, conventions, conferences and/or special events
• Minimum of 5 years’ experience managing outside vendors, sourcing and negotiating contract services
• CMP, PMP accreditation will be a plus
• Proficiency in word processing and Microsoft Office applications
• Proficiency in database management
• Strong time management and organizational skills to manage multiple projects
• Excellent customer service skills and attention to detail
• Ability to communicate effectively both verbally and in writing
• Ability to work well under pressure and adapt to ever-changing scenarios
• Capability of problem solving – Anticipating, initiating and resolving issues

What we offer you

• A culture of purpose where we are invested in your happiness and career growth
• Competitive salary and benefits package

This position is not open to third-party recruiting agencies.