Customer Experience Manager

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Date: Mar 13, 2026

Location: US, Virtual, NOAM

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

 

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

 

See what life is about at BCD M&E at bcdme.com/careers

 

About the Role
If you’re all about creating wow‑worthy client experiences, this role is your playground! As our Customer Experience Manager, you’ll be the champion for making every interaction with our Venue Search clients exceptional. You’ll partner with teams across the business to turn service standards into reality and keep clients smiling from first pitch to post‑event high‑fives. Think of yourself as the glue that makes great relationships stick and successful events shine.

 

You’re Good At

  • Coaching, mentoring, and inspiring teams to deliver outstanding service.
  • Building strong, trusted relationships with senior client stakeholders.
  • Managing complex projects from kickoff to flawless delivery.
  • Spotting opportunities for improvement and turning feedback into action.
  • Keeping multiple priorities on track with sharp time‑management skills.

 

You Might Also Have

  • Knowledge of venues, destinations, and suppliers in the events industry.
  • Hands‑on experience with BCD M&E products and services.
  • Familiarity with industry tools like Cvent and Empower Venues.
  • Event‑day know‑how from attending and supporting client events.
  • Insights gained from FAM trips, trade shows, or supplier presentations.

 

Ready to bring your passion for customer excellence to the next level? Let’s create unforgettable experiences together—apply now!

 

 
 

 

THE PERKS

 

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

 

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

 

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

 

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

 

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

 

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

Travel requirements for this role are as follows:Less than 25% 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Experience Manager  is between $75,000 - $95,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

 

 

 

 

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