Client Servicing Manager

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 2,000 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

Job Summary

• Manager Client Servicing Corporate Events is responsible to oversee and organize events that will make an impact to a target audience.
• The candidate needs to ensure that events are successful and cost‑effective, paying attention to details and time constraints.
• We want to see enthusiastic candidates with fresh ideas and the organizational skills required to not leave anything about an event to chance.
• Client Servicing Manager must build and maintain strong client relationships with the clients, while providing best‑in‑class event services.
• Additionally, is responsible for executing onsite events management as and when required.

Essential Duties and Responsibilities

• Plan event from start to finish according to requirements, target audience and objectives – come up with suggestions to enhance the event’s success.
• Ability to conceptualize & propose appropriate event proposals/venues etc. to meet corporate and creative objectives.
• Ability to brainstorm, think creatively and make presentations as per the brief.
• Prepare budgets and ensure adherence.
• Source and negotiate with artist & other resources as required.
• Should possess excellent skills to organically grow business with the same client.
• Taking care of existing clients accounts and to be a one point of contact to the client for any further assistance.
• Coordinate all operations with the respective internal teams.
• Ensure event is completed smoothly and step up to resolve any problems that might occur.
• Analyze the event’s success and prepare reports.
• Prepare monthly/quarterly/yearly data as and when required.
• Meeting client on regular basis to maintain healthy and business relations to attract revenue.
• Prepare business proposals, presentations and required data as per the organizational need.
• Clearly understand the clients requirements and prepare sales pitches through high end pitch proposals.
• Coordinate with creative and operation teams to deliver valuable solutions in pitches.
• Be the face of the company while executing the project/event as per client’s expectations.
• Plan and implement the overall meetings and event strategies.
• Building workflows to manage the events strategies.
• Willingness to share information & ideas.
• Revenue planning & client engagement.
• Good in writing & communication skills with internal and external stakeholders.
• Research competition, examine benchmarks and provide suggestions for improvement.
• Owning client brief/campaigns right from ideation, planning, coordination & execution.
• Ensure effective planning and execution of meetings or events.
• Ensuring sending timely presentations and budget to the client.

You Possess

• College degree preferred, or equivalent combination of education, training, and experience preferred.
• Strong previous customer service experience required.
• Proficient in Microsoft Office and SharePoint platform.
• Travel industry and destination knowledge.
• Minimum five (5) years purchasing/meeting planning experience.
• Industry/hotel experience preferred.
• Experience working in Cvent meeting technology.

Key Contacts / Relationships

Internal:

• Client Servicing Team
• Events Production
• Events Operations / Conceptualizers

External:

• Clients and prospects

Education / Knowledge / Experience

Essential:

• Travel industry and destination knowledge
• Minimum five (5) years purchasing/meeting planning experience
• Industry/hotel experience preferred
• Experience working in Cvent meeting technology

Preferred:

• College/University degree

Your work location: Mumbai, India (Work from Office)

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.

We’ve got you covered our extensive benefits include comprehensive healthcare, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

This position is not open to third-party recruiting agencies.