Account Manager - Meetings & Events

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role:

Are you a strategic client leader with a strong background in meetings, events, and account management? BCD M&E is looking for an experienced Account Manager to lead and grow key client relationships, deliver operational excellence, and drive long-term success.

In this role, you will be responsible for the retention, strategic development, and management of assigned accounts, while ensuring exceptional client service and strong team leadership. This position is split 50% supporting a pharma/life sciences client locally and 50% supporting major local or regional accounts in France.

As Account Manager, you will:

Client & Account Management

• Own and strengthen client relationships across assigned accounts
• Lead account strategy, retention, and growth initiatives
• Ensure high-quality service delivery and client satisfaction
• Develop and implement short- and long-term account goals with clients
• Conduct regular client meetings, including annual account reviews
• Act as the key link between clients and operational teams
• Monitor client expectations and adjust service approaches as needed

Financial & Budget Oversight

• Manage account financial performance, including budgeting and forecasting
• Report monthly on spend, savings, and profitability
• Proactively identify budget variances and recommend solutions

Leadership & Operational Support

• Provide clear direction and leadership to operational teams
• Partner closely with internal and external stakeholders
• Support consistency in service delivery, quality, and timelines
• Help resolve day-to-day operational challenges at a high level

Supplier, Reporting & Technology

• Monitor preferred supplier usage and ensure compliance
• Oversee accurate and timely supplier spend reporting
• Identify trends through reporting and recommend improvements
• Advise on customer-specific reporting requirements and technology solutions
• Stay current on industry trends, benchmarks, and BCD M&E products and services

You’re good at:

• Maintaining the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and colleagues
• You have proven experience in account / client management role(s)
• Proven experience within the meetings & events industry
• Experience with influencing stakeholders
• Proven track record on successful client negotiation
• Expertise in deriving insights from data and analytics
• Excellent oral and written communication skills, including public speaking and presentations
• Competency to manage client relationships-establishing, developing and maintaining client trust and loyalty over time and through changes
• Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions
• Ability to travel as required for client meetings and/or networking / industry or key client events 
• Fluent in French and English
• Experience in pharmaceutical meeting / congress sector preferred

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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