Account Director - Pharma

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role:

Due to continued business growth we are looking for an Account Director to join our Strategic Meeting Management Account Management team. In this role you will be directly accountable to achieve both client, and BCD M&E, goals related to local / regional SMM program strategy, innovation & optimisation; client retention, contractual obligations, and customer ROI goals for the programme, financial performance, profitability, quality of service, preferred vendor performance, technology, efficiencies, forward thinking thought process and business development.

You will be responsible for growing and maintaining a portfolio of clients – predominately in the pharmaceutical sector. We are seeking a self-motivated individual who will approach the role with enthusiasm and passion. Strong interpersonal skills are required to build upon our existing client relationships and identify development opportunities for growth in the future. Passion for a blend of virtual and face-to-face activity and relationship development with clients are essential to educate, maintain and grow your client base within the allocated accounts.

Sound like you? Read on!

As a Account Director, you will:

• To create an account strategy to drive sales and relationships across the business for owned pharmaceutical SMM accounts.
• Understand and evaluate customer opportunities for; process improvement, technology solutions, identify and evaluate individual projects.
• To retain clients and to own and undertake (supported by your wider team) any RFI, RFP or client pitches ensuring key client objectives are met on message, on time and on budget.
• To build and develop effective business relationships with existing client portfolio and internal service delivery teams to achieve overall business objectives.

• To support the client marketing strategy by attending value add familiarisation visits, networking event and utilising social media and supporting any marketing activity.
• Have the ability to work under pressure and on multiple projects simultaneously, managing competing priorities

You’re good at:

• Embedded experience with Life Science clients and understanding of compliance requirements

• Strategic thinker with Strategic meetings management experience
• Proven track record on successful client negotiation for a meetings management programme within an meetings agency environment

• Excellent oral and written communication skills, including public speaking and presentations, RFP writing

• Demonstrate ability to respond to change accordingly
• Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions
• Demonstrated experience in contract negotiations, management and administration of contract terms

• Ability to travel as required for client meetings and/or networking / industry events

You might also have:

• Knowledge of meetings & events pricing
• Experience of using Cvent meeting technology
• Knowledge of Event Apps

You should know:

• This is a UK Remote role that requires travel to meetings around the UK and overseas
• Our standard working hours are 9.00am – 5:30pm with an hour break, on occasion you will need to flex your working hours to meet with client and global teams schedules
• You must have the right to work in the UK

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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