Team Lead

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

Team Lead – Meetings Management

Home based, Spain

We’re looking for an experienced, detail-oriented Team Lead – Meetings Management to guide a team of planners while also serving in a hands-on project management capacity.

In this client-facing leadership role, you will oversee day-to-day team performance, mentor and develop direct reports, and help deliver exceptional meeting experiences from start to finish. You’ll be a trusted partner to clients, colleagues, and suppliers—bringing precision, professionalism, and a solutions-focused mindset to a fast-paced, high-touch environment.

This is an ideal opportunity for a strong meeting planning professional who enjoys leading people, improving processes, and stepping in to support execution when needed.

What You’ll Do

Team Leadership & People Management

• Supervise the daily performance of direct reports, ensuring high standards of quality, productivity, and customer service
• Mentor, coach, and support team members to help them grow and succeed
• Assist with onboarding and training of new hires
• Conduct one-on-one meetings, goal setting, and performance reviews
• Approve timesheets, time off requests, and other administrative responsibilities
• Provide proactive problem-solving and sound judgment in handling escalations

Project Management & Meeting Planning

• Serve as a Project Manager approximately 50% of the time
• Support the full meeting lifecycle, including sourcing, contracting, planning, reconciliation, and reporting
• Step in to manage frontline responsibilities when needed to ensure continuity and service excellence
• Maintain deep expertise in meetings and events operations across the account
• Help ensure projects are delivered accurately, on time, and in line with client expectations

Client & Account Management

• Build and maintain strong relationships with clients, colleagues, and suppliers
• Serve as a day-to-day support resource to the team, providing clear and consistent direction
• Partner with the Congress Operations Manager to support overall account management and operational consistency
• Help ensure excellence in delivery, quality, follow-through, and timeline management
• Interpret data and provide recommendations to improve service and performance
• Contribute to the development of new programs and service improvements

Operational Excellence

• Maintain a strong understanding of meeting management and accounting tools used on the account
• Support efforts to improve systems, workflows, and service delivery

What You Bring

You have:

• 3+ years of experience as a Meeting Planner
• Proven leadership ability in a client-facing environment
• Expert project and timeline management skills
• Strong verbal communication skills
• Solid administrative skills, including strong Microsoft Office 365 proficiency
• Exceptional business writing and proofreading skills
• Expert-level customer service skills
• Fluency in English

You also have:

• Experience managing or supervising a team
• Experience training and mentoring staff
• Knowledge of Cvent

• Strong leadership and coaching ability
• Ability to balance people leadership with hands-on execution

The annual gross salary range for candidates for the position of Team Lead - Meetings Management is between 39.000€ and 44.000€. The actual pay depends on your skills, qualifications and experience. 

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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