BRA_840050_System Technician II

Job Specific Essential Duties & Responsibilities:

Data collection and analysis:

• Collect data from multiple source systems

• Improve data quality

• Identify new data sources

• Restructure data to a common format

• Analyze collected data

• Compare results with the KPIs of analyzed process

• Identify variations and trends

Creation of reports / Presentation:

• Agree with stakeholders on needed reports

• Develop presentation possibilities which fit to the needs of the stakeholders

• Generate and deliver reports to identified stakeholders

• Strive after high degree of automation of the report creation process

Continuous improvement:

• Analyze created reports critically and consult stakeholders with regards to provided reports

• Review reports and recipients frequently, make sure all created reports are valuable and needed

• Provide recommendations and solutions that take into account the nature of our

organization, the relationship we have with other Global Technology, and

our internal organization and culture

• Identify room for improvements

• Implement developments

Operational Duties:

• Support IT Service Management organization in fulfilling their business goals

•  Represent  ICT and act as a contact point for other ICT departments in business projects

Has good communication Skills:

• Provides clear and detailed information to others.
• Expresses oneself effectively in one-on-one conversations and small groups.
• Shares information and viewpoints openly and directly with others.

Able to provide consultation and encourage collaboration:

• Shares own experience and expertise with others.
• Provides honest, helpful feedback to others.
• Appropriately involves others in decisions and plans.
• Encourages collaboration which draws on each team member’s strengths and experience to work together effectively.
• Works cooperatively with people from different technical backgrounds.

Policy Adherence:

• Follows through on commitments.
• Protects confidential information.
• Acts consistently with stated policies and practices.