Regional Account Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

Job Summary:

This role involves managing regional client relationships and operations for a global dedicated meetings team at BCD Meetings & Events. The primary focus is to achieve client objectives regarding program development, operational consistency, and stakeholder engagement while also meeting BCD M&E’s goals related to financial performance, client retention, and service quality.

Essential Duties and Responsibilities:

1. Client Relationship & Strategy Owner:

   • Oversee client relationships and ensure program alignment with financial and service goals.
   • Collaborate on annual business objectives and lead regional account reviews and negotiations.

1. Financial Performance:

   • Manage budgets and invoicing for client services.
   • Monitor profitability and explore opportunities for account expansion.

2. Stakeholder Engagement:

   • Develop presentations and communicate strategic ideas.
   • Share insights and ensure alignment with client expectations across the organization.

3. Operational Performance:

   • Collaborate with operations to meet service level agreements and optimize performance.
   • Implement contractual obligations and track client satisfaction.

4. Team Culture & People Management:

   • Foster BCD M&E values within the team.
   • Manage staff performance, recruitment, and training.

Essential Skills:

• Strong communication and organizational skills.
• Expertise in analytics and budget management.
• Ability to handle pressure and adapt to change.
• Fluent English (required)
• Portuguese (plus) 

Education & Experience:

• College degree or equivalent.
• 7+ years in the industry, with specific experience in the pharmaceutical meeting sector.
• Proficient in meeting operations and technology.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

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