Operations Manager

Job Summary:

The Operations Manager is responsible for managing all of the client assigned needs in relation to events organized within India and outside India . The Operations Manager will need to work very closely with client stakeholders and ensure that all of the client’s requirements are properly and professionally managed and communicated to the BCD Meetings & Events organizing team. The Operations Manager must be able to travel when required and able to commit to long working hours.

Essential Duties and Responsibilities:

Job Specific Essential Duties & Responsibilities:

·        Work with client and event team to develop, coordinate and implement meetings, incentives and events

·        Create and develop program timeline, ensure deadlines are met accordingly

·         Conduct site inspections as required; follow up with site inspection notes, revised estimated budget, program itinerary and program timeline

·         Conduct pre-program briefings and post-program debriefings

·        Facilitate the creative direction and fulfilment of program-related participant and host communications • materials, including, but not limited to websites, save the dates, room gifts, pre-trip and on-site materials etc.

·        Assist in the development and presentation of sales pitches and proposals.

·        Follow proper event process and standards set out by client & the events team

·        Work very closely with the events team in ensuring accurate and timely information is clearly communicated

·        Participates in regular group meetings with client stakeholders, events team, and any officially appointed third-party partners of BCD Meetings & Events

·         Reconcile all final billing on-site prior to final billing being sent to Finance

·         Prepare program-related Invoice and Payment Request Forms, ensure timely payment of all supplier/vendor bills and oversee the invoice payment of deposits with the necessary follow-ups

·        Manage program budgets, present to Manager for review and approval

·        Track and manage air, hotel and vendor attrition, cancellation and deposit schedules

·        Source and negotiate hotel, air, venue, etc. contracts, utilizing and leveraging on preferred and approved partners