Attendee Registration Manager, Event

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the Role

Are you a master of registration and attendee management for corporate events? Join our team as an Attendee Data Manager, where you'll be the wizard behind the scenes, ensuring our events run off without a hitch! You'll work closely with our clients and teams to deliver unforgettable experiences while keeping all the important details related to attendee participation in the event in check. If you thrive in a fast paced, dynamic environment and have an eye for details this is the role for you!

We are looking for confident, client-facing self-starters who want to own the online registration and attendee management process for our events and meetings. You have to thrive in data and reporting and love to work within a collaborative team environment!

 In this role you will be...

• Leading the online registration process for assigned events ensuring data integrity and reporting using event technology databases and Excel

• Managing attendee registration with precision and flair

• Handling registrant inquires via email and phone ensuring customer service excellence
• Participating as a proactive and collaborative member of the assigned event logistics planning team providing solutions for our customers and event attendees 

• Navigating complex event logistics such as accommodations, travel and registration with ease
  
  

 You're Good At

• Managing event registration in Cvent
• Cultivating strong relationships with clients and vendors
• Ensuring data integrity and conducting quality control checks

• Leading projects, adhering to timelines and adjusting to curve balls
• Workload managements and expectation setting 
• Critical thinking, emotional intelligence and collaborative communication to problem solve  

 You Might Also Have

• 1-3 years of experience in event registration using the Cvent platform.
• Hands-on experience in managing room blocks and travel partnering with vendors
• Hospitality industry experience or knowledge
• A knack for organization and attention to detail
• Experience with Cvent is a must. Attendee Hub, or other event management platforms is a plus.
  
  

You Should Know

• This is an on-office position in New York, NY for at least 4 days a week (M- Th)
• Occasional travel is required for this role.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

Travel requirements for this role are as follows:25% to 50% 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Attendee Registration Manager, Event  is between $80,000 - $85,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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