DevOps Engineer

DevOps Engineer

Essential Duties and Responsibilities

Job-Specific Core Responsibilities: DevOps Engineer

Design, Build, and Enhance Automation Solutions

• Design, develop, test, deploy, and maintain automation solutions using Microsoft Power Automate (cloud and desktop flows).
• Build workflows that improve efficiency, reduce manual effort, and increase process consistency.
• Develop scalable, supportable solutions using approved Power Platform tools and patterns.
• Contribute to enhancements and continuous improvement of existing automations.

Translate Business Needs into Practical Solutions

• Partner with stakeholders to understand processes, pain points, and business goals.
• Document current-state and future-state processes, translating requirements into technical designs.
• Identify opportunities for automation, simplification, and standardization.
• Recommend practical, user-friendly solutions aligned with operational needs.

Support Production Reliability and Operational Excellence

• Monitor automation performance and troubleshoot production issues promptly.
• Perform root cause analysis, defect resolution, and ongoing maintenance.
• Build solutions with exception handling, resiliency, logging, and supportability.
• Minimize business disruption by ensuring stable and reliable operations.

Follow Governance, Security, and Delivery Standards

• Develop solutions in line with Power Platform governance, security, and compliance standards.
• Apply approved practices for naming conventions, documentation, connector usage, and deployment controls.
• Ensure secure-by-design development and proper handling of business/customer data.
• Escalate risks or design concerns when standards are not met.

Support Testing, Release Management, and Documentation

• Create and maintain technical documentation, support guides, test plans, and release notes.
• Perform unit testing, support integration testing, and assist with UAT.
• Follow structured deployment and lifecycle management practices.
• Ensure solutions are production-ready before deployment.

Collaborate Across Teams and Build Future Capabilities

• Work closely with analysts, developers, business stakeholders, and technology partners globally.
• Contribute reusable components, best practices, and ideas to improve delivery.
• Support enablement activities such as walkthroughs, user guidance, and adoption support.
• Stay current on evolving Microsoft automation and low-code capabilities, including AI Builder and Copilot.

Key Contacts / Relationships

• Internal: Senior Manager – Automation & Low-Code Solutions, BPA AI & Automation Analysts, Business stakeholders across BCD Meetings & Events
• External: Approved technology vendors and platform support partners

Education / Knowledge / Experience

Essential:

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years in automation, workflow development, RPA, or low-code technology roles.
• Hands-on experience with Microsoft Power Automate (cloud & desktop flows).
• Strong skills in translating business requirements into technical solutions.
• Experience in troubleshooting, enhancing, and supporting production automations.
• Knowledge of process improvement and workflow design.
• Strong problem-solving, analytical, and communication skills.
• Ability to manage multiple assignments with attention to detail and adaptability.

Preferred:

• Experience with broader Power Platform tools (Power Apps, Dataverse, AI Builder, Power BI).
• Familiarity with Microsoft 365 integrations (SharePoint, Teams, Outlook).
• Experience with APIs, connectors, and third-party integrations.
• Knowledge of enterprise testing, deployment, monitoring, and support practices.
• Understanding of governance, compliance, and security in Power Platform.
• Experience supporting automation in service-driven environments.
• Exposure to AI-enabled workflow solutions and generative AI tools (e.g., EMPOWER Assist).