Account Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the Role:
As a Account Manager, you will work closely with the VP, Experience and Engagement leader and Operations Groups to manage all aspects of client response, follow-up, and deliverables. You will be responsible for building and maintaining strategic business relationships, driving account growth and retention, and providing exceptional client and operational support. Your role will involve overseeing client program initiation, facilitating meeting information transitions, and collaborating with internal teams to ensure high customer satisfaction.

You're Good at:
- Managing client response, follow-up, and deliverables
- Building and maintaining strong client relationships
- Providing strategic and tactical operational input for account development
- Handling budget proposals and inquiries effectively
- Collaborating with internal teams for successful project transitions and debriefs
- Communicating industry trends, benchmarks, and strategic plans with customers
- Monitoring and reporting on program spend and savings
- Ensuring adherence to preferred supplier relationships
- Conducting client meetings and account reviews to optimize communication and service delivery
- Adhering to and monitoring client SLAs or KPIs
- Keeping sales database up to date and maintaining client profiles
- Participating in industry events to stay informed and network effectively

You Might Also Have:
- Strong presentation skills
- Excellent customer relationship and communication skills
- Ability to work independently and handle confidential information
- Proficiency in Microsoft programs (Word, Excel, PowerPoint) and working knowledge of Access
- Budget development experience
- Excellent problem-solving skills

- The ability to travel 50%+ annually 

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Account Manager  is between $90,000 - $105,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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