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We are proud to give our team members ownership over the direction and speed in which they grow – and we are so glad you are interested in continuing to grow with us internally with this opportunity.
Core Responsibility 1: Airline Reservations
Make airline reservations using GDS system
Issue airline tickets, voids, refunds, and exchanges as needed
Core Responsibility 2: GDS
Monitor and manage email air folder and GDS queues for program
Clearly document all records in GDS and registration technology as required
Core Responsibility 3: /Program Needs
Pull daily reports from registration tool to capture air booking data and special requests. Update tool on a daily basis to reflect current status in the air booking process
Maintain a complete and thorough understanding of customer program/event and keep abreast of all changes
Provide support and coordination relating to the traveler approval process in an effort to ensure the successful delivery of the group meeting and/or travel event
Communicate with all involved managers and staff on issues relating to quality control discrepancies and internal errors
Complete assigned work to meet SLAs on all assigned accounts
Respond to requests accurately and completely
Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
Manage block space, where applicable
Core Responsibility 4: BCD tools and expectations
Use the appropriate the BCD tools and systems to complete requests
Adhere to BCD policies and procedures to maintain quality control
Excellent knowledge and application of airline supplier rules, including airline contracts held by client or BCD Meetings & Events
Core Responsibility 5: Customer Service Skills
Use appropriate reports to cross check all work
Strong verbal and written communication skills
Able to listen and evaluate customer needs
Customer service driven
Provide travel offers and general travel advice to travelers
Uses positive language and word choices to avoid negative customer reactions
Uses correct grammar in verbal and written interactions
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Don’t forget to notify your manager before hitting apply.
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