Project Leader - Group Air, Meetings & Events

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

Project Leader - Group Air, Meetings & Events

Full time, Belgium

Works at least one day in our offices and the balance from home.

We are looking for a Project Leader - Group Air, Meetings & Events to join our dynamic team.  The role is responsible for booking and/or ticketing airline reservations requested by our program participants and as assigned by our Attendee Services Coordinators.  The position performs at an intermediate level and demonstrates an understanding and applicability of all areas in the travel industry.  Works independently on assigned tasks.  Takes the initiative to provide assistance to team members and management as requested. Sound like you? Read on!

As a Project Leader - Group Air, Meetings & Events you will

• Make airline reservations using the GDS system
• Issue airline tickets, voids, refunds, and exchanges as needed
• Monitor and manage the email air folder and GDS queues for the program
• Maintain accurate documentation in the GDS and registration technology systems
• Pull daily reports from the registration tool to capture air booking data and special requests
• Stay up-to-date with program/event details and communicate any changes to the team
• Support and coordinate the traveler approval process to ensure successful group meetings and travel events
• Collaborate with managers and staff to address quality control discrepancies and internal errors
• Complete assigned work within specified SLAs
• Respond to requests accurately and promptly
• Work within budgetary guidelines and communicate any concerns to the Attendee Services Coordinator
• Manage block space, if applicable
• Utilize BCD tools and systems to fulfill requests
• Adhere to BCD policies and procedures to maintain quality control
• Demonstrate excellent knowledge and application of airline supplier rules
• Cross check work using appropriate reports

About You

• Proficiency in the use of GDS Amadeus required
• Business level communication skills in Dutch, French and English required
• Experience working in a travel agency setting, with working knowledge of domestic and international air travel destinations, paired with solid geography skills
• Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers
• Proficiency in Microsoft Office software (Word, Excel, Outlook)
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills
• Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables
• Excellent oral and written communications skills
• Strong listening and evaluating skills
• Strong attention to detail with the ability to anticipate unstated client/traveler needs
• Ability to work well under pressure and adapt to ever-changing scenarios

What we offer you

• A culture of purpose where we are invested in your happiness and career growth
• Competitive salary and benefits package

How to apply

• Click apply now to be considered.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

#LI-LZ1

#LI-KW1

#LI - Hybrid